More Customers 24/7 (“we”, “us” or “our”) recognises the importance of privacy and is committed to protecting the privacy of individuals when handling their personal information. We handle personal information about individuals for purposes relating to our functions and activities involving the building of homes and related home building activities.
We collect, hold, use and disclose personal information for purposes relating to our functions and activities. For example, we may collect, hold, use or disclose your personal information for one or more of the following purposes:
The kinds of personal information about you that we may collect and hold include:
We will not collect any sensitive information about you without your consent unless we are required or authorised by law to collect the information. Sensitive information includes information about an individual’s health (including information collected about or in providing a health service to the individual), biometrics, genetics, ethnic background, religious beliefs, religious affiliations, philosophical beliefs, professional memberships, trade memberships, political memberships, political opinions, sexual preferences or criminal record.
If we are not provided with the personal information about you which we request then we may not be able to provide you with our products or services.
The kinds of information that we may collect and hold about your visits to our Websites include your IP address, domain name, locality, operating system, browser type, referring website, search terms, pages and links accessed, and visit date and time. We may use this information for the purpose of maintaining and improving our Websites and enhancing your experience browsing our Websites.
We usually collect personal information directly from you in person or when you communicate with us by telephone, email, standard form, letter, online chat, facsimile or other means. For example, we may collect your personal information directly from you when:
We may also collect your personal information from a third party or publicly available source for the purpose of carrying out our functions and activities. For example, we may collect your personal information from:
We disclose personal information to third parties for the purpose of carrying out our functions and activities. For example, we may disclose your personal information to:
The third parties to which we may disclose your personal information may be located in Australia or other countries including the United States of America.
We will not disclose your personal information to any third parties for any other purpose without your consent except where required or authorised by law. For example, we will not sell, trade or rent your personal information to any third parties for marketing purposes without your consent.
We may use your personal information to provide you with news or other information about our products, services, functions, activities or events that may be of interest to you. In each such communication we will describe how you may at any time request not to receive any further such communications from us. We will give effect to your request not to receive any further such communications from us as soon as practicable.
We hold personal information that we collect in both physical and electronic storage facilities including paper-based files, computer servers, desktop and laptop computers, tablets, mobile phones and other portable data storage devices.
We protect personal information which we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure using both physical and electronic security measures which include secure premises, secure databases, password access, anti-virus software and firewalls.
If we hold any personal information that we no longer need for any purpose for which we may use or disclose the information then we will take reasonable steps to destroy or de-identify the information unless we are required by law to retain the information.
You may request access to, and correction of, any of your personal information which we hold. You should promptly notify us if you become aware that any of your personal information which we hold is inaccurate or out-of-date.
We will respond within a reasonable time to a request by you for access to your personal information. We will give you access to your personal information in the manner that you request if it is reasonable and practicable to do so. If we decide not to give you access to your personal information then we will give you written reasons for our decision.
We will respond within a reasonable time to a request by you for the correction of your personal information. If we correct any of your personal information that we have previously disclosed to another organisation which is subject to the Australian Privacy Principles then you may request us to notify that other organisation of the correction. If we decide not to correct any of your personal information then we will give you written reasons for our decision and you may request us to associate with the information a statement apparent to users of the information that it is incorrect.
If you wish to access or correct any of your personal information which we hold, please contact our Privacy Officer using the contact details below. You will be required to verify your identity before you will be permitted to access or correct any of your personal information which we hold.
If you have an enquiry or complaint about our handling of your personal information, please contact our Privacy Officer using the contact details below. A complaint about our handling of your personal information should first be made in writing to our Privacy Officer setting out details of your complaint. Our Privacy Officer is responsible for dealing with all enquiries and complaints about our handling of personal information and will respond on our behalf within a reasonable time after receiving an enquiry or complaint.
If you are not satisfied with our response to your complaint then you may take your complaint to the Office of the Australian Information Commissioner which may be contacted using the contact details below:
Office of the Australian Information Commissioner
Phone: 1300 363 992
Address: GPO Box 5218, Sydney, NSW 2001
Our Websites use analytics data and the double click cookie to serve ads based on a user’s prior visits to our website. You have the ability to opt out of the double click cookie by visiting the Google advertising opt-out page or by opting out of Google Analytics by visiting the Google Analytics opt-out page.
You may contact our Privacy Officer using the contact details below:
Privacy Officer – More Customers 24/7
Address: 24C Thrall Street, Innaloo WA 6018